1. Who are we?

We are Formateks d.o.o, Gramača 2v ,10000 Zagreb, Hrvatska (hereinafter referred to as “ Formateks”)
You can contact us by using the contact form on our website, by e-mail info@formateks.hr or Frana Kršinića 13, 10000 Zagreb.

2. What this security and privacy statement covers

This statement applies to our ateliernatasaninic.hr website and other services we provide (hereinafter referred to as “the Services”).
The security and privacy statement applies to the personal information and general information we collect from you while using the Services.
We respect your right to privacy and process only personal data in accordance with the relevant privacy provisions within and outside the European Union.
Formateks cooperates with trusted partners, such as Google LLC, for analytical tools (hereinafter referred to as “partners”).

For the personal data covered by this Statement of Security and Privacy used by the Website, Formateks is a data controller in accordance with the General Data Protection Regulation (GDPR).

3. Information we collect

When you visit our site as part of a query submission, we collect personal information that you provide to us, such as; your name, address, contact phone, email address.
While using our site, we may collect technical information about the devices you access our site, including: Internet and / or mobile connection (including IP address), mobile device brand information, your operating system, browser type. All information above is the information of our users and does not disclose personally-identifying information.
Email marketing (if applicable): With your permission, we can send you emails about our store, new products and other updates.

4. How we collect information about you

We may collect, process and use your information in the following situations:
1. the information you enter while using the Services
2. the information we receive when you contact us via a contact form or email address

5. Cookies

We use cookies to collect information about you and to store selected settings online. Cookies are text files that contain small amounts of information that are downloaded to your device when you visit a site. When you revisit this site, cookies return to the corresponding site: this is useful because it allows such a site to recognize your device. For more information on cookies, visit www.allaboutcookies.org

The site uses the following categories of cookies:

Category 1: session cookies
These cookies are required to enable you to navigate the site and use its features. Without these cookies, you cannot get the services you have requested.

Category 2: Persistent cookies
These cookies remember your choices. This information can then be used to make the experience more relevant to your choices and a website more tailored to your needs and habits. The information collected through these cookies may be in an anonymous format and these cookies may not accompany your browsing activity on other websites.

Category 3: Third-party cookies
Google Analytics – a service for analyzing page visits and improving content
These cookies collect information about how users use the site. For example, we use these cookies to help us understand how users reach the site, which pages they view the most, or how they use the site. This is how we collect statistical and other information we use to improve the functionality of our sites, such as navigation and user experience. These cookies collect all information in its entirety, so such information is anonymous.

To delete cookies already on your computer, Internet browser, Help and Support, see how to find the file or directory where the cookies are stored. Please note that deleting cookies (or disabling future cookies) may not allow you to access certain parts or features of the Site.

6. How do we use your information?

We process your information solely to fulfill the service of the service you have used, to fulfill legal obligations (such as accounting), or for other reasons relevant to the notification to protect you from fraud. For all other purposes, we will always ask you for permission and offer you the opportunity to revoke this license at any time. We may disclose your personal information when required by law or if you violate our Terms of Use or Terms of Purchase. We do not sell your information to other services or partners, or compromise your privacy or security in any way.

7. How we manage your information

The information you enter through the site is hosted by a server located in the European Union and only accessible to us as the owners. The server regularly takes steps to protect personal information from unauthorized or unlawful conduct, accidental loss of destruction, or damage. The server is located in high-end data centers with access control and security systems.

How long do we keep your data?

We keep personal information as long as it is necessary to fulfill the obligations of this privacy and security statement. In exceptional cases, when required by law, accounting or other legal requirements / obligations, the retention period of your information may be longer than stated. If we no longer have reason to store your data, it will be deleted or destroyed. Your data is stored as long as you use our services. If you choose to stop using our Services, some of the information collected about you will remain for tax, legal and accounting purposes.

How can you withdraw consent?

If you change your mind, you may withdraw your consent so that we may continuously collect, use or disclose your information at any time through the Privacy Center or contact us at mail: info@formateks.hr

8. How do we use your information?

We use data collection in the following ways:

1. to fulfill its obligations in ensuring the use of the service
2. Ensure that your computer or any other device you access is working effectively
3. to provide you with information that we believe is relevant to you, such as sending you email questions regarding services
4. Evaluate the effectiveness of our marketing activities and improve the quality of our marketing
5. for tax, legal and accounting purposes;
6. for the purposes of liability as defined by European Union legislation (GDPR).

9. Data Sharing

We do not share your information with third parties. In the case of our partners, there are exceptions when we share the most basic information we need to fulfill our obligations to you.
Therefore, partners have potential or genuine access to and on our behalf limited information about you. Their official name is data processors:
• sellers of analytical / statistical tools (Google);

Your data may be processed, stored and transmitted outside the country of residence or the European Union to the United States. Privacy laws in this country may not have the same level of protection as in your country or in the European Union. Whenever we share your personal information outside the European Union, we do so on the basis of the standard contractual provisions of the European Union, which are legally valid measures that allow us to transmit and properly protect this information.

10. Second

Please note that we are subject to different laws and that we are authorized to share your personal information at the request of a governmental authority or other form of legal obligation.
In the event of a reorganization or transfer of ownership of the service, we have the right to share your personal information with the third party involved, who will protect it at least to the same extent as in this privacy and security statement.


When you click on the links on our site, they will be able to direct you from our site. We are not responsible for the privacy practices of other sites and we encourage you to read their privacy statements.

11. Your rights

Under EU law, you have the right to additional rights regarding the protection of personal data so that you may also be entitled to:

• access to information we have about you
• Request the deletion of your personal information from our system
• Request updates / changes to your personal information
• Request a restriction on the processing of your data
• Request the transfer of your information to a third party
• file a complaint with the data protection authority
You can claim your rights in our Privacy Center or by email at info@formateks.hr

12. Changes to this Statement of Security and Privacy

We reserve the right to amend this Statement of Security and Privacy if we believe it is necessary for legal reasons. In this case, we will post the changes on our website. We will also update the “Last Modified” section.

When we change the Security and Privacy Statement, it will take effect immediately upon its publication. If you do not agree with these changes, please stop using our services.


If you would like to: access, correct, change or delete any personal information we hold about you, file a complaint or simply request additional information, please contact our Privacy Officer at : info@formateks.hr

n / r Data Protection Officer
Formateks d.o.o.
Frana Kršinoća 13
10000 Zagreb

Last modified

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